What to do first when someone dies

Expected deaths

If your loved one dies at home, please call the GP that they are registered with (or, if it is out of hours, call the NHS Wales 111 service). The NHS will then arrange verification of death and speak with the Medical Examiner.

Unexpected / sudden deaths

Please phone 999. The operator will provide instructions on what you need to do. The police and trained clinicians will come to your house and submit a sudden death report.

What happens when someone dies

Once a death is reported it will either be:

  • Considered by a Medical Examiner – who provides an independent scrutiny of all deaths that are not initially investigated by the coroner (however they will identify any concerns surrounding the death itself which can then be further investigated by the care provider or coroner if required)
  • Referred to the coroner – who investigates the circumstances of certain deaths that are unexpected or unusual

You can find out more about these roles and what you can expect of their involvement via:

The following scenarios explain the process that happens if it is only the Medical Examiner that is involved:

If your loved one dies in hospital

If someone dies in hospital, they will be taken to a mortuary either at the hospital or in another location such as a funeral home. The bereavement team within the hospital will let you know where your loved one has been taken.

Medical Certificate Cause of Death issued

A doctor will speak with the Medical Examiner and the Medical Certificate Cause of Death (MCCD) will then be scanned and emailed to the Register Office. There is no need to collect this.

Death registration appointment

Await contact

Once the MCCD has been received the Registrar will contact you to arrange a death registration appointment.

You are legally required to register a death within five days from when the Medical Examiner has issued the MCCD.

During the appointment

The Registrar will issue a form for burial or cremation and send the form by email to your chosen funeral director or burial society. 

Arrange burial or cremation

The funeral director will then contact you to arrange the details of the burial or cremation.

Deaths outside of Wrexham

You will need to contact the register office for the area in which the death took place (external link)

If your loved one dies at home or elsewhere outside of hospital

Next steps after you have reported the death to the GP, NHS Wales out of hours service or emergency services (depending on whether it was expected or not).

Contact funeral director

You should contact your chosen funeral director to arrange the collection of your loved one.

Medical Certificate Cause of Death issued

A doctor will liaise speak with the Medical Examiner and the Medical Certificate Cause of Death (MCCD) will then be scanned and emailed to the register office. There is no need to collect this.

Death registration appointment

Await contact

Once the MCCD has been received the Registrar will contact you to arrange a death registration appointment.

You are legally required to register a death within five days from when the Medical Examiner has issued the MCCD.

During the appointment

The Registrar will issue a form for burial or cremation and send the form by email to your chosen funeral director or burial society.

Arrange burial or cremation

The funeral director will then contact you to arrange the details of the burial or cremation.

Registering a death

  • Deaths must be registered at the register office for the area where the death occurred
  • You are legally required to register a death within five days from when the Medical Examiner has issued the MCCD
  • The register office will contact you to arrange an appointment once they receive the MCCD from the Medical Examiner

Deaths outside of Wrexham

If the death occurred in Flintshire and the Medical Examiner has issued the MCCD, the Register Office there will contact you to make an appointment to register the death.

For other areas you will need to contact the register office for the area in which the death took place (external link)

If the death happened outside of Wrexham but Wrexham register office is your nearest office and you are not able to travel to the relevant register office, contact our register office to enquire about making a ‘declaration of registration’.

Who can register a death

  • A relative or partner
  • A person who was present at the death
  • An occupier of a communal establishment
  • The person arranging the funeral if there are no relatives available

Information you need to register a death

In preparation for the death registration appointment please make sure you know the information listed below. You might find it helpful to write it down in advance, or have documents such passport, birth certificate, and marriage certificate (if applicable) on hand.

Details of the deceased:

  • Date and place of death
  • First name, middle names (if applicable) and surname
  • Any other names the deceased was otherwise or previously known by
  • Maiden name (if applicable)
  • Date and place of birth
  • Most recent occupation and whether they were retired
  • Address

The following information will also be required for government statistics:

  • Was the deceased single, married, widowed, divorced, a civil partner, surviving civil partner or former civil partner?
  • Is their spouse or civil partner still alive? If so, what is their full name, date of birth?, and most recent occupation?
  • How long did they stay in hospital or in another establishment prior to before their death?
  • Was the deceased under 75?
  • What industry did they work in and what position did they hold?
  • Did they get a pension paid from government funds? This includes the civil service, teachers, armed forces and war widows. This does not include the state pension or pension credit.
  • The deceased NHS number from their medical card (if available).

Once the registration has been completed

You will be asked to sign the entry.

It is important that the information recorded is as accurate as possible as there are fees for requests to correct the initial registration.

The Registrar will email the green form (a certificate for burial or cremation) to the funeral director. If the death has been referred to the coroner and the funeral is a cremation, the equivalent form will be sent by the coroner to your funeral director.

Child deaths under 18 and stillborn

Losing a child is a deeply painful experience. We want to offer practical and compassionate support to grieving families:

The Welsh Government offer a £500 contribution towards the funeral and other related costs. It will be offered to the person (usually the parent, carer or guardian) registering the loss of a child. More information:

Related links

Bereavement support organisations