We service gas appliances in our properties every year - it’s the law. In order to comply with the regulations we need to make sure that installation pipe-work, appliances and, where applicable, flues are checked for safety, at least once every 12 months.

We’re also responsible for carrying out an annual gas safety check in every property with a gas supply. Gas servicing engineers will call and carry out a safety check on all appliances once every year - this includes a check on your own appliances (we’ll tell you if we find any that are unsafe during this check, but you’ll be responsible for getting the appliances repaired or replaced).

Whenever possible we’ll give you a minimum notice of 24 hours and make an appointment with you.

If you suspect a gas leak you should turn off the appliance and the gas supply at the meter if possible, and call the National Gas emergency number immediately (this is free to call and is available 24 hours a day).

Only use a mobile phone to call once you’re outside your property (or ask to use the landline in another property). The National Gas emergency number is 0800 111 999. If you’re deaf or hard of hearing you can make a text relay call by dialling 18001 followed by the National Gas emergency telephone number.

If you think there’s a gas leak...

• never switch anything electrical in your property off or on - it could spark and cause an explosion (don’t use light switches and appliances such as mobile phones, landlines, intercoms or door entry systems, and doorbells)
• put out fires, naked flames and cigarettes as they could also cause an explosion
• open windows and doors to allow gas to escape, and let fresh air in
• leave the property as soon as possible and wait outside for the gas engineer to arrive

If you suspect a carbon monoxide leak you should follow these instructions, but you might also need to get medical attention.

Once a National Gas engineer arrives they will try to trace the leak and carry out immediate repairs if they can be done easily.

If more extensive work is needed then they’ll just cap the incoming supply. You should then contact us to report the repairand we’ll carry out the repairs as quickly as possible.

Carbon monoxide can be produced by gas appliances that are badly installed, not maintained properly or don’t have enough ventilation.

You can’t taste or smell carbon monoxide, but it can be lethal. Even small quantities can lead to a variety of serious health problems, including brain damage.

Read about the symptoms of carbon monoxide poisoning on the NHS website (external link).

If you suspect a carbon monoxide leak you should follow our above instructions for a gas leak, but you might also need to get medical attention.

Your gas appliance may be unsafe if you notice...

• A yellow or orange flame instead of blue
• A pilot light which keeps blowing out
• Any part of the appliance has turned black or brown, or shows signs of scorching
• Signs of soot, a sooty or musty smell
• Increased condensation on windows

Any gas appliances (for example fires, heaters, central heating boilers, water heaters or cookers) that are unsafe can leak carbon monoxide.

Avoiding danger

Always keep gas appliances uncovered and never use a gas appliance if you think it’s not working properly. You should keep the following unblocked/uncovered...

• air vents
• fixed ventilation grilles or airbricks
• outside flues