16 July 2020

Information Collected

• Name
• Status – for example Mr, Mrs, etc
• Address 
• Date of Birth 
• Whether the subject is a member of the public/Councillor/Doctor etc
• Preferred language 
• Referral/Assessment Information 
• Relevant Case Information 
• Mental Capacity Information 
• Contact details such as Email address, telephone numbers – mobile & landline
• Other Agencies Involved 

Agencies we might share the information with

• Public Services Ombudsman for Wales
• Care Inspectorate Wales
• Welsh Government
• Childrens Commissioner for Wales
• Welsh Language Commissioner
• Other Council Services (subject to the complaint)

Purpose for processing

• To enable the complaint to be investigated in accordance with the corporate policy and statutory regulations.