Our responsibilities
We’re responsible for carrying out repair and maintenance to the structure, exterior and shared parts of your block of flats. This includes...
- lifts
- exterior walls
- external decoration
- internal communal decoration
- beams
- timber and joists
- roofs
- foundations
- chimney stacks
- sewers and drains
- rainwater and soil pipes
- pipes up to the flat
- gas, water and electricity
- public way windows and doors
- communal grounds and parking areas
- communal garden, paths, walls, fences, yards and paved areas
We’re not responsible for maintaining and repairing doors and windows of your leased flat.
However, we’ll paint and decorate the exterior of the building as often as reasonably necessary, (including all the external doors and windows).
Your responsibilities
As a leaseholder your repair responsibilities include (but are not exhaustive) to the following...
- floors
- fittings, such as kitchen units and sinks
- internal non-structural walls
- plaster or other surface material on interior walls and ceilings
- internal doors and door frames
- toilets, baths and showers
- radiators, cisterns and tanks
- boilers and pipes used exclusively within the flat
- gas, water and electricity installations exclusive to the fixtures, fittings and internal decorations
How to report repairs
If a repair or maintenance problem is our responsibility you should contact us. All repairs are assessed on their urgency and you’ll receive the same priority as our tenants.
Outside office hours
Only emergencies will be dealt with outside normal working hours. This covers work which must be carried out to avoid danger or serious damage to the building, or to ensure the health and safety of residents. Outside normal working hours (including weekends) you should call 01978 298993.
Summary of repair responsibilities
| Type of repair | Responsibility |
|---|---|
| Type of repair, Responsibility Front door to flat | |
| Type of repair Door | Responsibility Leaseholder |
| Type of repair Door handles | Responsibility Leaseholder |
| Type of repair Door locks | Responsibility Leaseholder |
| Type of repair Lost keys | Responsibility Leaseholder |
| Type of repair Additional security | Responsibility Leaseholder |
| Type of repair Internal doors in flat | Responsibility Leaseholder |
| Type of repair, Responsibility Windows to flat | |
| Type of repair Window fixtures and catches | Responsibility Leaseholder |
| Type of repair Window panes | Responsibility Leaseholder |
| Type of repair Additional security | Responsibility Leaseholder |
| Type of repair, Responsibility Heating | |
| Type of repair Communal boiler | Responsibility Council |
| Type of repair Radiators and pipes connected to a communal heating system | Responsibility Council |
| Type of repair Individual heating system | Responsibility Leaseholder |
| Type of repair Room heaters | Responsibility Leaseholder |
| Type of repair Sweeping chimneys | Responsibility Leaseholder |
| Type of repair Fireplaces | Responsibility Leaseholder |
| Type of repair, Responsibility Electrical | |
| Type of repair Faults within the flat | Responsibility Leaseholder |
| Type of repair Communal lighting | Responsibility Council |
| Type of repair Immersion heater | Responsibility Leaseholder |
| Type of repair Fuses | Responsibility Leaseholder |
| Type of repair Extraction fans | Responsibility Leaseholder |
| Type of repair, Responsibility Plumbing | |
| Type of repair Burst pipe within the flat | Responsibility Leaseholder |
| Type of repair Tap and tap washers | Responsibility Leaseholder |
| Type of repair Stopcocks, ball valves, bath, basin, sink | Responsibility Leaseholder |
| Type of repair Hot or colder water tanks within the flat | Responsibility Leaseholder |
| Type of repair Main storage tank (in communal loft) | Responsibility Council |
| Type of repair, Responsibility Balconies | |
| Type of repair Unblocking gulleys (drains) | Responsibility Council |
| Type of repair Pigeon infestation | Responsibility Leaseholder |
| Type of repair Structural works | Responsibility Council |
| Type of repair, Responsibility Drains | |
| Type of repair Blockage to shared drainage pipes | Responsibility Council |
| Type of repair Blockage within the flat | Responsibility Leaseholder |
| Type of repair, Responsibility Gas (call National Grid Gas) | |
| Type of repair Gas leaks within the flat | Responsibility Leaseholder |
| Type of repair Cookers | Responsibility Leaseholder |
| Type of repair Gas fires | Responsibility Leaseholder |
| Type of repair Gas servicing | Responsibility Leaseholder |
| Type of repair, Responsibility Roofs | |
| Type of repair Roofs | Responsibility Council |
| Type of repair Gutters | Responsibility Council |
| Type of repair, Responsibility Walls and ceilings | |
| Type of repair Internal walls | Responsibility Leaseholder |
| Type of repair Structure of party wall | Responsibility Council |
| Type of repair Internal plaster | Responsibility Leaseholder |
| Type of repair Ceilings | Responsibility Leaseholder |
| Type of repair Walls to communal area | Responsibility Council |
| Type of repair, Responsibility Floors within the flat | |
| Type of repair Floorboards | Responsibility Leaseholder |
| Type of repair Joists | Responsibility Council |
| Type of repair Skirting boards | Responsibility Leaseholder |
| Type of repair Floor tiles | Responsibility Leaseholder |
| Type of repair Concrete screeding | Responsibility Leaseholder |
| Type of repair, Responsibility Decorations | |
| Type of repair Internal decoration | Responsibility Leaseholder |
| Type of repair Decorations to communal areas | Responsibility Council |
| Type of repair, Responsibility Communal facilities | |
| Type of repair Car parking areas | Responsibility Council |
| Type of repair Communal garden and grassed area | Responsibility Council |
| Type of repair Communal laundry and facilities | Responsibility Council |
| Type of repair Communal TV aerial | Responsibility Council |
| Type of repair Entry phone system and lifts | Responsibility Council |
| Type of repair Communal path and gates | Responsibility Council |
| Type of repair, Responsibility Pests | |
| Type of repair Insect/rodent infestation to individual property | Responsibility Leaseholder |
| Type of repair Insect/rodent infestation to block | Responsibility Pest Control |
Major repair work and improvements
In some instances (following surveys, consulting with residents, or whilst routine repairs are being carried out) we identify the need for major repair work, and improvement projects. This work may include...
- replacement roofs
- installation of door entry systems
- replacement lifts
- replacement balconies
Under the Commonhold and Leasehold Reform Act 2002, we have a duty to consult with you before major repair works and improvements are carried out.
Consultation
As your Landlord, we believe in full and open consultation before major works and improvements are carried out. We’ll attend tenants and residents and leasehold group meetings where required, so you’re aware of issues that could affect you.
The legislation requires us to consult if a leaseholder's contribution is going to be more than £250 or any figure as set in the future by statute. You’ll be sent a letter telling you about the proposed works and you’ll be invited to make written observations, within 30 days, if you choose. In certain circumstances, you have an opportunity to nominate a contractor. If you nominate a contractor, and they fulfil our criteria, they may be asked to provide a quotation along with contractors on our approved list.
When tender documentation has been received you’ll be sent a detailed letter of what works are planned, who the contractors will be and costs involved. Again you’ll be given 30 days to make written observations.
We’ll take your comments into account and won’t begin any work before the end date of the consultation period, which will be stated on all correspondence.
Once the works are completed, inspected and we’ve paid the contractor, an invoice for your contribution will be sent to you.