1. Wrexham County Borough Council sets out the Terms and Conditions under which the customer may use the council’s Chargeable Garden Waste Collection Service. The council may vary or change these Terms and Conditions at any time. The customer will be given 14 days written notice of any such changes.
2. In line with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, the customer has 14 days from receipt of these Terms and Conditions to request cancellation of the service. Requests to cancel the service must be in writing to Wrexham County Borough Council, Environment and Technical Department, Abbey Road South, Wrexham Industrial Estate, Wrexham, LL13 9PW, or via email to contact-us@wrexham.gov.uk. Cancellations cannot be accepted over the telephone.
3. Collections for the service will only be available to customers who have subscribed for the service in advance and reside in Wrexham. The Council will base their decision to empty or leave a garden waste bin presented for collection from the confirmation of payment subscription through the back office system. We recommend you mark your bin to identify your address (house name/number). The bin may also be left if the garden waste bin contains any contaminated material – see Clauses 11 and 12).
4. Customer subscriptions are renewable annually. Only customers who have paid their subscription are eligible to receive the service.
5. The subscription for the service consists of an annual charge for the collection of one garden waste bin to the customer which has been set by the council for the period April 1, 2025 – March 31, 2026. Subscription prices are subject to review at the council’s discretion.
6. Additional garden waste bins can be supplied. Any additional bins provided will incur a delivery charge (this is separate and in addition to the collection charge itself). We recommend each bin is identified with your property name/number.
7. For the avoidance of doubt, any garden waste bin that is provided to the customer by the council (including any replacement) is under an exclusive and revocable licence and any such bin must be used in accordance with these Terms and Conditions. The customer is not permitted to sub-licence and the council shall retain ownership of all its Intellectual Property Rights.
8. The council empties garden waste bins fortnightly between March 1 and November 30, with monthly collections operated in December, January and February. There may be occasions when it is not possible to collect the customer’s garden waste bin, including, but not limited to: adverse weather conditions, vehicle breakdowns and/or industrial action. If the council miss or cannot collect the customer’s garden waste bin as scheduled, we will return to collect bins as soon as possible. Under no circumstances will the council give refunds (whole or partial) for missing or being unable to collect a garden waste bin.
9. Customers will be responsible for the garden waste bins, which must remain at the property. In the event of the customer moving house during the year the subscription can be transferred to their new address (within the County of Wrexham). Please contact the council to confirm the details online at www.wrexham.gov.uk/gardenwaste, via email to contact-us@wrexham.gov.uk or telephone 01978 298989. If the new property does not have a garden waste bin, then a new one can be delivered for an additional fee. If the customer moves outside the County of Wrexham no refunds (whole or partial) will be given.
10. There are no refunds (whole or partial) for the cancellation of the service part way through the year. If there is evidence of misuse of the service or the garden waste bin by the customer, then the service may be cancelled. There will be no refunds (whole or partial) in these circumstances.
11. Garden waste bin(s) must only be used for garden waste from the subscribed property of the customer. Only garden waste may be placed loose in the bin. Garden waste that the council can collect includes grass cuttings, hedge clippings, twigs, bark, leaves, flowers, plants, and small branches. Items that the council cannot accept includes large branches, invasive plant species and invasive non-native plants species, turf, earth, soil, stones, gravel, food waste, animal faeces, card, plastic, general waste, pet bedding. The council will only collect items listed as acceptable above and anything else will be treated as contamination.
12. Contaminated garden waste bins (i.e. bins containing item(s) the council cannot accept) will not be emptied. If the customer’s garden waste bin(s) are contaminated, it is the customer’s responsibility to remove the item(s) of contamination prior to the next collection. If the contamination continues, the council may cease the service. There will be no refunds (whole or partial) issued for occasions on which the customer’s garden waste bin is not emptied due to contamination.
13. The garden waste bin must be presented at the property boundary or designated collection point by 7.30am on the service collection day. The bin lid must be completely closed and no side waste will be collected, i.e. no extra waste next to the bin or placed on the lid. If the customer is unable to take the garden waste bin to the kerbside because of disability or health problems they must apply to the council in advance for an Assisted Collection Service.
14. If the customer’s garden waste bin is damaged as a result of the council’s actions it will be repaired or replaced free of charge, as soon as is reasonably practical, except in circumstances where the garden waste bin is damaged through neglect or misuse, in which case the cost of repair or replacement shall be charged to the customer. Damaged bins can be reported online at www.wrexham.gov.uk/gardenwaste, via email to contact-us@wrexham.gov.uk or telephone 01978 298989.