1. We must keep in repair the following parts of your home.

• The structure and outside of the building - foundations, roofs, walls, floors, ceilings, window frames, chimney, chimney stacks, outside doors, drains, gutters and outside pipes.
• Kitchen and bathroom fixtures - basins, sinks, toilets and baths
• Electrical wiring and gas and water pipes inside your home.
• Heating equipment, gas appliances and water-heating equipment.
• Any shared areas around your home.

We will keep in repair and maintain certain other parts of your home.

2. We must carry out repairs and servicing within certain timescales. When you report a repair, we will put the work into a category depending on how urgent it is.

3. We are governed by guidance from the Welsh Assembly Government (which regulates us) when managing your home. The tenant's charter also applies to this agreement. Ask your local housing office for details.

4. We will insure your home (but not any of your fixtures or fittings or any of your possessions), as we reasonably believe appropriate.

5. You have the right to get repairs we are responsible for carried out on time. This means that if we or our contractors do not carry out certain types of repairs in set time limits, you can insist that we appoint another contractor to do the repairs. You have a right to compensation if that contractor does not do the repairs within a set time limit.

6. If you are a secure tenant, you have the right to carry out your own improvements such as installing central heating, a shower or a gas fire. You must get our written agreement before you do any work like this. You may also need other approval such as planning permission. We may apply some reasonable conditions when we give our permission. We will not refuse permission unless there is a good reason. Ask your local housing office for more information.

7. If you are a secure tenant, you have the right to claim compensation for certain improvements that you have made to your home. The improvements must have been made after 1 April 1994. You can apply for this compensation at the end of your tenancy. You cannot claim compensation if we have taken responsibility for the repair and maintenance of the improvements. Ask for details at your local housing office for more information.

8. You must report any faults or damage immediately to us.

9. You and the people you are responsible for must not make false allegations of damage being caused to your home. We will pay to repair damage caused by crime if we receive a crime number and a signed declaration giving details of the damage. The police will give you a crime number when you report it to them and you can get the declaration form at your local housing office. We will not pay if the damage was caused by you or a person you are responsible for under the tenancy agreement.

10. You must repair or replace any item, within a reasonable time that is damaged deliberately, damaged as a result of recklessness or damaged as a result of neglect. This applies if the damage was caused by you or any person you are responsible for under the terms of the tenancy agreement. If you do not repair or replace the item we may do the work and charge you for it. However, we will normally ask you to pay before the work is done.

11. You must carry out small repairs and maintenance for which you are responsible. We may help you if you are elderly or have a disability. Ask at your local housing office.

12. You must allow our workers or people we send into your home to:

• inspect the condition of any part or the whole of the home;
• inspect the condition of any installation;
• carry out any servicing; or
• inspect and carry out repairs and improvements to your home or property next to it.

Never let anyone in without seeing some official identification. (If you are in any doubt, contact your local housing office during office hours. Or, you can use the emergency number at other times. ) If we have not been able to get into your home, we will give you at least 24 hours' written notice of when we will call. If we think there is an emergency, we can come into your home immediately. If you do not let us in, you could be putting yourself and your neighbours at risk. If any emergency was caused by something you or a person you are responsible for did or failed to do, we can charge you for the cost of putting it right or any associated costs.

13. You are responsible, while you are a tenant of your home, for repairing and maintaining your own equipment such as cookers, gas fires and any change or improvement made by you or a previous tenant (unless you have an agreement for us to repair and maintain it). You must make sure that your own equipment, any change or improvement meet current safety standards and regulations, and are maintained by a suitable, qualified person.

14. You and the people you are responsible for must not make any changes to your home including alterations or improvements (for example laying laminate floor, taking down walls, building an extension and so on),without first getting our written agreement. You must also get any other approval which you need (such as building regulations approval, planning permission and so on). If you are planning changes, you must consult our building control section. We will not accept any responsibility relating to the cost of the work including any damage or injury arising from your alterations or improvements.

15. If you have made a change or improvement to your home without first getting our written agreement, we may tell you to return your home to how it was before. If you do not do this within a reasonable time, we may do the work and charge you for it. We will usually charge you before we carry out the work.

16. You and the people you are responsible for must get our written agreement before changing or adding any fixture or fitting including a satellite dish, or CB aerial.

17. You and the people you are responsible for must not put up or take down garden walls, fences or hedges without first getting our written agreement.

18. You and the people you are responsible for must not put up boundary walls, fences, hedges or structures on an open-plan estate.

19. You and the people you are responsible for must not put up structures such as sheds, garages, pigeon lofts or any other construction on your home without first getting our written agreement.

20. You must get our written agreement before building a hardstanding (a driveway or a paved area you are going to park on). You must build the hardstanding with a dropped kerb and, if needed, a grass-verge crossing. You must also get any other approval you need (such as planning permission from the council).