We know some parts of this website aren’t fully accessible:

• most older PDF documents aren’t fully accessible to screen reader software
• live video streams don’t have captions
   

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

• email webmaster@wrexham.gov.uk 

We’ll consider your request and get back to you in 5 days.

We’re always looking to improve the accessibility of this website. If you find any problems that aren’t listed on this page or think we’re not meeting the requirements of the accessibility regulations, contact the Digital Services team, webmaster@wrexham.gov.uk.

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the accessibility regulations. If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS) (external link).

We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment.

Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.

Wrexham County Borough Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.2 (external link) AA standard, due to the non-compliances listed below.

• older PDF documents aren’t fully accessible to screen reader software
• this site includes third party advertising, with some of the html code not passing AA standards. However, this is understood to be exempt from meeting the accessibility regulations (external link) as it is third-party content.

Non-compliance with the accessibility regulations

Content that's not within the scope of the accessibility regulations

Issues with PDFs and other documents

Many of our older PDFs and Word documents don’t meet accessibility standards - for example, they may not be marked up so they’re accessible to a screen reader.

The accessibility regulations (external link) don’t require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. For example, we don’t plan to fix committee minutes, agendas and report documents.

Any new PDFs or Word documents we publish will meet accessibility standards.

Third-party content

This site includes third-party content, with some of the html code not passing AA standards. However, this is understood to be exempt from meeting the accessibility regulations (external link) as it is third-party content.

The following third-party maps do not pass AA standards:

• Street light reporting
• Highway priority gritting routes
• Adopted roads map
• Public rights of way definitive map

Issues with images, video and audio

Live video streams don’t have captions.

We don’t plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations (external link).

This website was last tested on November 1, 2024. The test was carried out by Siteimprove.com.

We tested all pages of the website using the online service.

We tested:

• our main website platform, available at wrexham.gov.uk.
• MyAccount (myaccount.wrexham.gov.uk) - service based on a different technical platform but ‘skinned’ to look like our website.

Sitemorse

We’re always looking to improve the accessibility of this website. If you find any problems that aren’t listed on this page or think we’re not meeting the requirements of the accessibility regulations, contact the Digital Services team, webmaster@wrexham.gov.uk.

This statement was prepared on March 24, 2020. It was last reviewed on November 1, 2024.