At Wrexham Council we are committed to providing the best possible service. However, we understand there may be times when we do not meet your expectations. If this is the case, you can follow our complaints procedure to try to resolve your concerns.
Most complaints made to us will be dealt with through the corporate complaints procedure.
This procedure also applies if the issue is considered as a complaint relating to our compliance with the Welsh Language Standards.
The procedure has two stages - informal and formal. We will usually try to resolve your complaint informally first, unless the seriousness of the complaint requires an immediate formal investigation.
Before making a complaint
Before you make a complaint via the complaints procedure, check whether you can report the issue online to us first.
If you are reporting an issue to us for the first time (for example a missed bin collection or a pothole) the complaints procedure will not apply.
Matters relating to fixed penalty notices (littering and dog control) or penalty charge notices (parking) are not dealt with under the complaints procedure. Details on how to challenge these can be found on the ticket issued to you.
Corporate complaints procedure
Public Services Ombudsman for Wales
If you are not satisfied with the outcome of your complaint following a formal investigation, you can complain directly to the Public Services Ombudsman.