WCBC Community Trigger ASB Case Review
“The Community Trigger” Anti-Social Behaviour Case Review is part of the Anti-Social Behaviour, Crime and Policing Act 2014, and was introduced across North Wales on 20th October 2014.
The Community Trigger is to review specific cases and actions that have been taken as a result of anti-social incidents being reported. The aim is to ensure that appropriate levels of enforcement and support are either in place or have been considered.
The Community Trigger can be used if you (as an individual) have:
- Complained to Wrexham County Borough Council, North Wales Police, a Registered Landlord or the Health Board of at least three incidents of Anti-Social Behaviour in a six month period.
- Reported each of these incidents within one month of the incident occurring.
The trigger should be used if you believe your complaint has not been appropriately addressed or no action has been taken. The trigger cannot be used to report general acts of Crime, including hate crime or anti-social behaviour.
You can request for your case to be reviewed by a panel providing it meets the set out criteria. The review panel will be drawn from relevant organisations that will look collectively at the issues you have reported. They will also look at any actions that have been undertaken to determine if that action was adequate based on reasonable expectations and timescales. The review panel may make recommendations for further action to be taken in order to try to resolve the problem. This will be done within reasonable expectation of timescales.
A response from Wrexham County Borough Council will be sent to you explaining the action taken and suggestions on how to resolve the anti-social behaviour.
A Community Trigger case review is not a complaints procedure. If you want to make a complaint about an individual’s conduct, you must use the complaints procedure of that individual’s specific organisation.
How to make an application?
Any victim who has reported three incidents of anti-social behaviour within a six month period can request that a case review be considered.
Case reviews can also be requested by a third party such as an MP, AM, Local Councillor, community group, or a carer for a vulnerable person or someone whose disabilities would prevent them from making the request themselves. ( The victim will need to provide written consent for the third party to do this on their behalf).
The following details will need to be provided on the form that is available.:-
- Dates of each time you have complained to the listed authorities
- Details of where you have complained (Name, Organisation, reference Number)
- Information about the Anti-Social Behaviour.
If, for any reason, your case does not progress to a case review meeting, the issues may be referred to the most appropriate organisation for further consideration. You cannot further request a case review to be undertaken unless new incidents have occurred since you were notified that the case would not progress to a case review.
firstname.lastname@example.org (please ensure the subject contains 'Community Trigger').